Contact Us
Non Gamstop Casinos exists to help UK players compare casinos not on Gamstop clearly and honestly. If something on the site doesn't add up, if you've spotted an offer that's changed, or if you simply want to ask a question before signing up anywhere, this page tells you how to reach us and what we can actually help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. We read every message and try to respond within a couple of working days, though it can take a little longer during busier periods.
When you get in touch, it helps to include:
- The name of the operator or page you're asking about, if relevant
- A clear description of the question, correction or issue
- Screenshots or dates, where useful, if you're reporting something that looks out of date
What we can help with
Our team can answer questions about how we research and rank the sites featured on Non Gamstop Casinos, correct factual errors you've noticed in a review, and pass on feedback about your own experience with an operator we cover. We're also happy to hear suggestions for brands or topics you'd like us to look at next.
What we can't do
We're an independent comparison and review site, not a casino operator, a payment processor or a regulator. That means we can't access your account with any brand listed here, process a deposit or withdrawal, resolve a dispute over a bonus, or issue a refund. Those requests need to go directly to the operator's own support team, usually via live chat or email on their site.
If your enquiry is about managing a gambling problem or wanting support around your play, our Responsible Gambling page is a better starting point, with information on tools and support options.
Before you write in about a specific casino
A lot of the questions we receive are already answered elsewhere on the site. If you're weighing up which brand suits you, our main guide to non Gamstop casinos in the UK covers how we rate and rank sites such as Betmica, Kikibet and Betninja, alongside payment methods, bonus terms and game selection. It's worth a look before reaching out, since it may save you the wait for a reply.
If you'd rather understand who's behind the site and how we work first, our About Us page explains our approach, and our Terms and Conditions set out the legal basis for using Non Gamstop Casinos.
A quick note on what we do
Non Gamstop Casinos reviews and compares casinos that operate outside the Gamstop self-exclusion scheme, most of them licensed offshore rather than by the UK Gambling Commission. We publish editorial ratings based on factors like game selection, payment options and welcome offers, and we're upfront that commercial relationships with some operators do not influence those rankings. Any message you send us about how a brand is rated is genuinely read and considered, not filed away.
Gambling should always be for over-18s only, and it's worth treating any welcome offer as a bonus rather than an expectation, with wagering requirements and time limits attached to almost all of them.